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The hospitality industry is at a crossroads. With so many digital solutions promising to transform operations and elevate the guest experience, many hoteliers are asking the same question: Where do we even begin?
The recent Duve webinar, Hospitality Tech Roadmap: Choosing the Right Platform for Your Hotel, tackled this challenge head-on. Rather than focusing on individual systems or short-term fixes, the panelists discussed how hotels can build a strategic roadmap for technology that drives operational alignment, guest satisfaction, and measurable impact.

The expert panel included:

  • Ron Premmaneesakul, Director of Global App Platform, Minor Hotels
  • Joshua Edwards, Operating Systems Manager, Penta Hotels
  • Josh Fink, Product Team Lead, Duve

Together, they explored how hotels can move from tech overload to tech clarity, ensuring every system supports both staff efficiency and guest satisfaction.
A new kind of roadmap for hotel technology

The conversation began with an important realization: most hotels do not need more tools. What they need is a clear hospitality technology roadmap that connects people, data, and processes across the entire guest journey.

The expert panel included:

Over time, hotels have accumulated systems for nearly every task — from online check-in and upselling to guest messaging and room management. Yet few of these tools truly work together. The result is inefficiency for staff and inconsistency for guests.
Ron Premmaneesakul shared that Minor Hotels shifted its focus from acquiring more systems to strengthening its digital infrastructure.

The hospitality industry is at a crossroads. With so many digital solutions promising to transform operations and elevate the guest experience, many hoteliers are asking the same question: Where do we even begin?
The recent Duve webinar, Hospitality Tech Roadmap: Choosing the Right Platform for Your Hotel, tackled this challenge head-on. Rather than focusing on individual systems or short-term fixes, the panelists discussed how hotels can build a strategic roadmap for technology that drives operational alignment, guest satisfaction, and measurable impact.

The expert panel included:

  • Ron Premmaneesakul, Director of Global App Platform, Minor Hotels
  • Joshua Edwards, Operating Systems Manager, Penta Hotels
  • Josh Fink, Product Team Lead, Duve

Together, they explored how hotels can move from tech overload to tech clarity, ensuring every system supports both staff efficiency and guest satisfaction.
A new kind of roadmap for hotel technology
The conversation began with an important realization: most hotels do not need more tools. What they need is a clear hospitality technology roadmap that connects people, data, and processes across the entire guest journey.
Over time, hotels have accumulated systems for nearly every task — from online check-in and upselling to guest messaging and room management. Yet few of these tools truly work together. The result is inefficiency for staff and inconsistency for guests.
Ron Premmaneesakul shared that Minor Hotels shifted its focus from acquiring more systems to strengthening its digital infrastructure.

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